E-mail
marketing has gone through a lot during the past 5
years or so. In the beginning, it was seen as the
ultimate marketing tool -- inexpensive, instantaneous,
and 100% measurable. Click-through rates
were the only numbers that mattered, and people were
willing to open -- and read -- just about every single
e-mail they received.
How
times have changed! Nowadays, most of the talk is
about spam, how e-mail marketing can hurt your business,
and why click-through rates are a fraction of what
they used to be. Yet we still hear stories about companies
who, despite all the pitfalls, manage to generate
millions of dollars in profit every year using e-mail
marketing.
So
this raises the question: How do some marketers manage
to earn six-figure incomes (and higher) relying almost
exclusively on e-mail as their marketing medium? How
are they able to get their messages read and acted
upon despite all the hurdles that stand in their way?
It seems that those people who understand e-mail marketing
the most are the ones who are able to profit from
it the most.
With
that in mind, I'd like to clear up some of the misconceptions
that you may be having. I've put together a list of
some of the most common myths regarding e-mail marketing,
and answered them using cold, hard facts. Pay attention,
because if you've bought into any of these myths yourself,
you're in danger of losing out on a lot of potential
profits.
E-mail
Marketing Myth #1: E-mail Marketing Is No Longer Effective
This
is the most common misconception I hear when I talk
to people about e-mail marketing. Many think that
the sheer volume of e-mail that we all receive on
a daily basis has ruined the effectiveness of e-mail
as a marketing tool. And the fact that spam has received
so much attention in the news lately also hasn't done
much to instill confidence in this medium.
In
my opinion, the idea that e-mail marketing is no longer
effective really stems from people failing to make
the distinction between spam and legitimate, permission-based
e-mail marketing. While it's true that spam is not
an effective marketing tool -- it never really has
been -- permission-based e-mail marketing continues
to be a tremendously powerful, easily trackable,
and instantly measurable way to market your
product or service.
Need
proof? A recent DoubleClick study reports that 69%
of American e-mail users have made purchases online
after receiving permission-based e-mail marketing.
That's
great news for companies who continue to use e-mail
as a marketing tool. The fact that almost 70% of people
have made purchases as a result of receiving an online
promotional offer demonstrates that e-mail
remains one of the most effective marketing tools
in history.
E-mail
Marketing Myth #2: E-mail Promotions Will Damage My
Credibility
There
is a pervasive myth among some small and home-based
business owners that using e-mail as a promotional
tool will cause subscribers and customers to have
a lower opinion of your business. Now, I'm not sure
who started this rumor, but I'll bet that it was someone
who didn't do a very professional job of putting together
their own e-mail campaigns!
If
you launch a poorly designed e-mail campaign, of course
you will damage your credibility. The same goes for
a direct mail campaign filled with spelling mistakes
or an offensive newspaper advertisement. However,
if you spend some time creating a well-formatted promotional
e-mail that is of real value to your customers and
subscribers, you will actually enhance your credibility.
In
a recent report, eMarketer found that 67% of US consumers
said they liked companies who, in their opinion, did
a good job with permission e-mail marketing. This
is proof that an e-mail marketing campaign that is
well-designed and properly delivered will actually
enhance your credibility among your customers and
subscribers, as opposed to damaging it.
The
key to delivering an e-mail promotion that your opt-in
list will appreciate is paying attention to quality.
Here are three easy steps to ensure that your customers
and subscribers receive professional, quality messages
from you every time:
Remember,
if you are selling a product or service over the Internet,
e-mail is probably the only dialogue you'll ever have
with your customers and subscribers. This means that,
along with your web site, your e-mail messages are
the only tools you have to build trust and credibility.
If you do a professional job creating and testing
your e-mail messages before sending them out, your
customers will get a great impression of your business,
and feel comfortable conducting business with
you.
E-mail
Marketing Myth #3: My Customers Will Think I'm Spamming
Them
Here's
where we need to talk a little bit about the difference
between spam and legitimate, permission-based e-mail
marketing. Spam is basically unwanted e-mail that
has been sent by a company with which the recipient
has had no prior contact. Spammers usually get their
lists of e-mail addresses by "harvesting"
them from newsgroups and chat rooms, or through a
wide range of other unethical sources.
Permission-based
e-mail is quite the opposite. Marketers who practice
this type of e-mail marketing have previously been
in contact with the individuals on their opt-in lists.
The people who make up their lists include current
and former customers, as well as those people who
have left their e-mail addresses with the company
for the purpose of receiving e-mail from them -- be
it a free eBook, a newsletter, or promotional messages.
And
studies indicate that e-mail users are well aware
of the difference between the two. According to IMT
Strategies, more than 80% of people feel negatively
towards spam, whereas 78% of the people surveyed in
a recent DoubleClick report said that they
wanted to receive e-mail from their favorite
online merchants.
Now,
if 78% of people actually want to receive
promotional e-mail from you, you're doing terrible
damage to your bottom line if you aren't
using e-mail as a marketing tool. And unless you really
are spamming, you don't need to worry that your customers
will think that you are (as long as you follow a few
simple rules like providing clear unsubscribe instructions).
Your customers are smart enough to tell the difference.
E-mail
Marketing Myth #4: People Will Unsubscribe From My
List If I E-mail Them
Another
really common concern among online business people
is that their customers and subscribers will start
unsubscribing from their list if they receive promotional
e-mails. The only time these companies e-mail their
customers and subscribers is when they want to notify
them of a some company event, like a move to a new
location or a total redesign of their web site.
It's
true that if you never send any e-mail to your customers
and subscribers, you won't get any unsubscribes. There's
nothing for them to unsubscribe from! But what was
the point of collecting all those e-mail addresses
if you aren't going to use them? The fact of the matter
is that people who leave their e-mail addresses with
you fully expect to receive e-mail from you. Why else
would they have given you their contact information?
Still
not convinced? According to a joint study recently
released by The Direct Marketing Association and the
Association of Interactive Marketing, 63% of companies
surveyed reported that e-mail marketing was their
most effective customer-retention tool. A
"customer-retention tool" simply refers
to a method of preventing your customers from buying
products or services from your competition rather
than you.
Customer-retention
is one of the most important aspects of any business.
Losing a customer to your competition is very harmful
to your bottom line, because one existing
customer is more valuable than a list of potential
customers.
And
remember, a few unsubscribes here and there aren't
going to destroy your business. In fact, people who
unsubscribe from your list as a result of responsible,
well-written e-mail marketing campaigns are actually
doing you a favor! After all, why would you want to
waste your valuable time and resources on people who
have no interest in your offer?
E-mail
Marketing Myth #5: E-mail Campaigns Are Difficult
To Design And Deliver
Whenever
I'm talking with someone who insists that e-mail marketing
doesn't work, I always ask them if they've ever actually
tried it themselves. Most of them admit that they
haven't. When asked why they haven't tried it themselves,
the answer is almost always the same: They think that
the process of creating and sending out an e-mail
promotion is too complicated or too difficult.
Those
of us who do use e-mail as a successful marketing
tool know that nothing could be farther from the truth.
Once you've learned the basics, the process
is a breeze. And there are new tools being
created all the time that make the process even easier.
When we conducted a comprehensive survey of our customers
and subscribers, we asked what some of the biggest
challenges you faced as marketers were. Here are the
three of the most common answers: